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Oscar | How to help your clients worried about premium payments

New 2019 Oscar

If any of your clients have lost their job or had a decrease in wages because of COVID-19, we want to make sure that you know their options for premium payments.

  • Report your clients’ income changes to (or state-based exchange) as soon as you can. Here’s some more information on how that works. Call hold times are very long on the exchange now, so we recommend updating your clients’ income online through their website.
  • We are accepting credit cards for Individual & Family Plan premium payments now through April 30 to help reduce your clients’ financial stress during this difficult time. Please note: Oscar does not accept American Express.
    • You can submit one-time premium payments for your clients in your Oscar Broker account ( More instructions below.
    • Your clients can also submit one-time premium payments by logging into their online Oscar account at Unfortunately, we cannot take credit card payments in the Oscar mobile app.
  • Many state and local governments are providing financial relief through extended paid sick leave, paid family leave, small business loans, and payroll support. If you or your clients have been affected, we strongly encourage you to check out your local or state government website for details.
We are here for you, your family, and your clients during this difficult time. Visit our COVID-19 resource center at for the latest updates and helpful FAQs.
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